Post-Incident Review (PIR)

Post-Incident Review (PIR). MAJOR INCIDENT MANAGEMENT TEAM.

Introduction to the PIR. Goals of the PIR. Standardized Post Incident Review.

Understanding the PIR. Core Elements. Purpose of PIR.

Importance of the PIR. Business Benefits. Clear Ownership and Accountability.

PIR Timeline. Stages and Responsibilities. 1. Initial Phase.

Roles and Responsibility. Major Incident Manager/SDM.

Importance of Your Input. Timely Input. Clear Communication.

RACI MATRIX. Role Clarification. Responsibi ities - Post Incuent Revkw Kev processes PIR Draft PIR Meeting Scheduling PIR Draft Sharing Add relevant information to PIR Manage PIR Meeting Business Impact Review Assess effectiveness of incident response Docu ment timeline Analyse incident (resolution/root cause) Identity lessons learned Identify preventive actions Documenting preventive actions (Problem Records) Include change details (if applicable) Send PIR Final Version (for approval) Review and Approve PIR Those who do the work to complete the task. There is at least one role with a participation type of responsible. although Others can be dele€ated to assist in the work required The one ultimately answerable for the completion Of the task, the one Who ensures the prerequisites Of the task are met and Who delegates the work to those responsible. An accountable must sign Off (approve) work that responsible provides. There must be only one accountable specified for each task or deliverable. Trose whose opinions are sought, twice Ilv subject-matter experts; do not participate in the task execution but with whom there is two-wav communication. Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with whom there is just one-wav communication,.

Suggestions/improvements to the PIR Process?. WE NEED YOUR INPUT.

Thank you for your attention. MAJOR INCIDENT MANAGEMENT TEAM.