Culture In Action 52 Weeks 52 Habits. Dear colleagues, What truly defines RHI Magnesita as an organization is not just what we achieve—but how we achieve it every day. Culture is built through everyday actions on the shopfloor, in the workplace, in meetings, and in how we work together. To strengthen this belief and bring our values to life, we are excited to launch a culture initiative:. 

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Dear colleagues, What truly defines RHI Magnesita as an organization is not just what we achieve—but how we achieve it every day. Culture is built through everyday actions on the shopfloor, in the workplace, in meetings, and in how we work together. To strengthen this belief and bring our values to life, we are excited to launch a culture initiative:

🌟 “Culture in Action - 52 Weeks, 52 Habits” Over the next 52 weeks, we will focus on one simple, practical habit every week—small actions that each of us can adopt in our daily work. Excellence is not a one-time effort—it is built through consistency, discipline, and ownership.

When practiced daily, these small habits can: Improve safety and quality Strengthen teamwork and trust Enhance customer satisfaction Drive continuous improvement

🚀 Let’s Begin We kick off this journey with our Week 1 Habit, which will be shared shortly. We encourage each one of you to:
👉 Practice the habit
👉 Share your experiences, &
👉 Learn from each other Because culture isn’t defined by our words—it’s shaped by our consistent actions.

RHI MAGNESITA Culture In Action 52 Weeks 52 Habits End every meeting with: "How does this impact our customer?" #CustomerFocus. 

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RHI MAGNESITA
Culture In Action
52 Weeks 52 Habits
End every meeting with:
"How does this impact our
customer?"
#CustomerFocus

End every meeting with:
"How does this impact our
customer?"

This Week’s Habit:
End every meeting with: “How does this impact our customer?” We often get caught up in internal tasks, processes, and deadlines. True excellence happens when every decision prioritizes customer impact—whether you're on the shopfloor, in planning, or support functions. How to practice it: Pause before closing any meeting and ask the question. Align choices to customer value over convenience. Guide your team to look beyond internal priorities. Try it today:
End your next meeting with: “How does this impact our customer?” & let us know your feedback in the comments below.

RHI MAGNESITA Culture In Action 52 Weeks 52 Habits "Share customer story in meetings (win, issue, or feedback)" #CustomerFocus. 

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RHI MAGNESITA
Culture In Action
52 Weeks 52 Habits
"Share customer story in
meetings (win, issue, or
feedback)"
#CustomerFocus

"Share custorner story in
noeetings (wein, issue, or
feed back)

This Week’s Habit: Share customer story in meetings (win, issue, or feedback) In our daily work, it’s easy to get focused on tasks and targets. But real learning comes when we stay connected to customer experiences—both good and bad. Sharing stories helps teams learn faster, avoid repeat issues, and build stronger customer focus.

Share one real customer story in your daily/weekly meetings It can be a success, a challenge, or feedback received Highlight the key learning for the team Try it today: In your next huddle, ask:
👉 “What is one recent customer experience we can learn from?”

RHI MAGNESITA Culture In Action 52 Weeks 52 Habits "Follow-up without being asked - (call/email/message)" #CustomerFocus. 

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RHI MAGNESITA
Culture In Action
52 Weeks 52 Habits
"Follow-up without being
asked -
(call/email/message)"
#CustomerFocus

"Follow—up without being
asked —
(call/email/message)"

This Week’s Habit: Follow-up—without being asked (Call / email / message) In our daily work, delays often happen not because of complexity—but because of missed follow-ups. Taking initiative to follow up builds trust, ensures progress, and shows true ownership. Identify one task or conversation that needs closure  Don’t wait for a reminder—take the initiative Do a quick follow-up call, message, or check-in  Try it today: Think of one pending task or dependency and ask yourself:
👉 “Can I follow up on this right now?” 💬 Share how your follow-up helped move things forward.

RHI MAGNESITA Culture In Action 52 Weeks 52 Habits "Provide one proactive update - (to customer or internal stakeholder)" #CustomerFocus. 

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RHI MAGNESITA
Culture In Action
52 Weeks 52 Habits
"Provide one proactive
update - (to customer or
internal stakeholder)"
#CustomerFocus

"Provide one proactive
update - (to customer or
internal stakeholder)"

This Week’s Habit: Provide one proactive update (to a customer or internal stakeholder) Often, delays and frustrations don’t come from the issue itself—but from lack of communication. A simple proactive update builds trust, reduces uncertainty, and shows ownership. Don’t wait to be asked—share updates in advance Inform about progress, delays, or next steps Keep communication clear and timely Try it today: Think of one task you’re working on and ask yourself:
👉 “Who should I update before they ask me?” 💬 Share how your proactive update made a difference.

RHI MAGNESITA Culture In Action 52 Weeks 52 Habits Check expectations before closing the conversation "Is there anything I may be missing?" #CustomerFocus. 

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RHI MAGNESITA
Culture In Action
52 Weeks 52 Habits
Check expectations before closing
the conversation
"Is there anything I may be
missing?"
#CustomerFocus

Check expectations before closing
the conversation

This Week’s Habit: Check expectations before closing the conversation 👉 “Is there anything I may be missing?” Sometimes, small gaps in understanding can lead to rework, delays, or missed expectations.
Taking a moment to confirm expectations helps improve clarity, alignment, and outcomes. A simple question can prevent bigger issues later. Before closing a discussion, task, or meeting—pause and confirm expectations Ask if there are any additional requirements or concerns Clarify priorities, timelines, or deliverables if needed Try it today: Before ending your next discussion, ask:
👉 “Is there anything I may be missing?” 💬 Share how this question helped improve clarity or avoid confusion. Let’s build our culture—one habit at a time.

Culture in Action - 52 Weeks 52 Habits

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